Chris Gay
Business Coach at FocalPoint Business Coaching of Austin
Austin, Texas
Business Coach with a demonstrated history of working in the
professional training & coaching industry. Skilled in Negotiation,
Coaching, Team Building, Management, and Account Management.
Strong media and communication professional with a Bachelor of
Science (B.S.) focused in Economics with Financial Applications
from Southern Methodist University.

Experience
FocalPoint Business Coach
July 2015 - Present
Austin, Texas Area
Chris is a Certified Business Coach, Corporate Trainer, Leadership Architect,
Resume Writer, Interview Coach, Interview Architect, and Predictive Index
Analyst.

Using proven systems and strategies, Chris partners with his clients to
increase sales, decrease costs, overcome challenges with time and team, and
prepare profitable exit strategies. He delivers his services based on his clients'
unique needs, and he is passionate about inspiring others to get results.
Chris is well-versed in sales, marketing, and training. He uses DISC, Sales
Skills Index (SSI), Emotional Intelligence (EQi), Workplace Motivators (PIAV),
Leadership Architect, and 360 Surveys to inform his coaching clients.
With over 30 years of experience in small business, Chris is able to help his
clients apply tried and true tactics to help his clients grow their business,
develop teams, and work more effectively. He is an effective project manager
with a proven track record in Business Coaching, Corporate Training, and
Leadership Development, and an energetic and innovative leader who cares
about people and produces results.

Specialties: Business Coaching, Executive Coaching, Sales Coaching,
Proactive Coaching, Career Coaching, Corporate Training, Public Speaking,
C-Level Executives, Business Owners, CEOs, Managers, Goal Setting,
Time Management, Strategic Planning, Communication Skills, Leadership
Development, Workplace Conflict Resolution, Facilitating, Workshop
Presenter, Talent Development, Change Management, Entrepreneurship,
Career Management, Executive Search, Recruiting, Talent Acquisition, Career
Transition Services, Interview Coaching, Resume Writing, and Negotiating.
Private Equity Fund
Chief Executive Officer
June 2005 - September 2015 (10 years 4 months)
Chris was a head of research and strategy for several thriving portfolios. He
is considered an expert in the oil and gas field, accurately predicting the fall
of the oil market in 2014. He developed a unique system that enabled him to
acquire and maintain high quality stocks at, or below, market value.

PowerChoice Inc
Chief Operations Officer
February 2002 - May 2005 (3 years 4 months)
Austin, Texas

Chris was the lead project developer for PowerChoice Inc. He successfully
developed new initiatives in the areas of biofuels, energy efficiency programs
for school districts, and crafting legislation.

Accomplishments include: Working with several school districts in the State
of Texas to install and maintain energy saving technology. Overseeing the
installation and maintenance programs of small (10 MW or less) electrical
generation units. Working with the Texas General Land office to craft
legislation for the use of public land for wind generation.
Apple Customer Service Manager
May 1999 - February 2002 (2 years 10 months)
Austin, TX_

Chris was the supervisor for the after sales support channel for the online retail
store. He managed a staff of 11-15 people.
While at Apple, Chris developed matrices to develop and train existing staff
that are still used. He had the highest conversion rate of people transitioning
from contractor status to Apple employee. He eliminated an entire team
and redeployed the existing team members to other critical job functions.
Chris created a study that showed inefficiencies in the current structure and
implemented solutions that saved Apple approximately $100,000 a year.

Roto-Rooter Plumbing and Drain Service
Chief Executive Officer and various other titles_
June 1993 - April 1999 (5 years 11 months)
Austin Texas and Fort Lauderdale Florida

Chris managed three Roto-Rooter franchises across two states. He was
responsible for the day to day operations of 150 employees and a fleet of
130 trucks. During his tenure, gross sales increased from $10 million to $17.5_
million. During his tenure at Roto-Rooter, Chris reduced turnover from 412% to 97%, which was below the industry standard. By implementing hiring, training, and
quality control standards, he was able to reverse the losses of one of the
franchises and return it to profitability, resulting in a 50% increase in revenue.
He successfully negotiated and navigated the sale of the company back to the
parent company, Roto-Rooter Inc.